FAQ

"Are my details safe?"

Yes. We do not share any customer information with any third party. You can find more information on this in our privacy policy.

"What's the shipping time?"

Processing time: As soon as we receive your payment, we immediately dispatch your order to our suppliers for order verification, tailoring, quality check and packaging which can take an additional 1-4 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. For US-based deliveries we use ePacket, which typically takes 7-15 days. For other international deliveries the shipping time may vary.

''My order hasn't arrived yet"

You will then need to check the status of your order. Once it has shipped, we will automatically send you an email with the tracking number as soon as it leaves our warehouse. ... If your order has shipped, you have received your tracking number but you cannot see any movement, please wait a few days and check again. If after a few days you still don't see any movement, feel free to email us at connor@globetrotgear.com and we'll solve it for you.

"I have a product-related question"

For any questions related to product information, don't hesitate to contact us and we'll get back to you within 24 hours.